Mix and match products help leave the scalp and hair feeling and looking great after use.
RETURN & REFUND POLICY
Unfortunately, due to a high rate of return fraud, sellers lose billions of dollars annually as reported by the National Retail Federations and Loss Prevention Council. Therefore, returns are not accepted for any of our elementary3 products. However, if your order is received damaged or is incorrect, please contact us within 24 hours of product receipt at firstname.lastname@example.org and we will happily work to resolve your issue. For fast service, please provide the order number along with your email address and phone number. To ensure prompt resolution, please retain the shipping box, packing materials, and damaged items for inspection by the carrier.
At this time, we only ship in the U.S. At random, we are happy to offer free shipping on all limited-time offers. You will be provided with a coupon code to redeem these savings on our homepage.
We ship via USPS Priority Mail for orders under 10lbs. This provider offers reliability, competitive pricing, flexible shipping options, and online order tracking so that you can follow your order from the moment it is shipped to the moment it arrives. All wholesale orders must ship to a physical address.
We ship our orders out Monday through Thursday excluding national holidays. Orders received Friday, Saturday, and Sunday will be processed the following Monday. Large wholesale orders may take a bit longer for us to fulfill. Please be aware of this when you schedule an order so that you are able to keep our products stocked without interruption. We target three business days to fulfill wholesale orders, and if we cannot, we will alert you.
Sometimes an order or part of an order is cancelled by our system for several reasons, such as:
- The item(s) are not available.
- Your payment information could not be verified.
- Your shipping address could not be verified.
If your order is cancelled, you will receive an alert regarding your order via email, which will explain the reason for the cancellation. You will not be billed for any cancelled items.